Frequenctly asked questions

Privacy and Security

1. What is your privacy policy?
2. Is my information kept secure?
3. I don't wish to give my credit card information online. Are there other ways to order?

Products

1. I have the item number of the product I'd like to purchase. How do I order it?
2. How do I find information about a product?

Ordering and Payment

1. Will you notify me if there are problems with my order?
2. What forms of payment do you accept?
3. Do I need to pay sales tax with my order?

Shipping

1. What are your shipping options?
2. Can customers outside the U.S. order from the website?
3. What does shipping cost and how long will it take for my order to arrive?
4. Can I ship to an address other than my own?

Return Policy

1. What is your return policy?

Coupons, Gift Certificates and 'Refer a Friend' points

1. How do I redeem coupons and/or gift certificates on the website?
2. How do I acquire/redeem 'Refer a Friend' points on the website?

Customer Support

1. How do I contact Customer Support?

Privacy and Security

1. What is your privacy policy? We care about the privacy of our customers. We currently collect information only for limited use on our own site. Please read our entire privacy policy.

2. Is my information kept secure? We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.

3. I don't wish to give my credit card information online. Are there other ways to order? You may order via fax or mail. Just print out your filled-in shopping cart and checkout pages and fax them to 480-991-2027 or mail them to: Customer Service, Vital Formulations, 8070 East Morgan Trail, Ste120, Scottsdale, AZ 85258

Products

1. I have the id number of the product I'd like to purchase. How do I order it? Under the "ways to shop" select product name, which you'll find in the lavender bar on the left side of every page. You'll be linked to a page where you can select the item from the alphabetical list of products. Each product has an I.D. number next to it. Or you can enter the I.D. number into the seach box at the top of any page and then click the 'go' button. The rest of the checkout procedure is the same.

2. How do I find information about a product? There are several ways to find information about products on the website. Our search engine, which appears in the top right corner of each page, just below the shopping cart icon, will help you find information on products throughout the site. To search, enter a product name, a product type, or any keyword you choose. You can also find information on products as you browse and add items to your shopping cart. When you click on a product picture, you will be taken to a page with a brief description of the product, accompanied by detailed nutrition and ingredient information. If you are unable to find the information you need, don't hesitate to contact us toll-free 800-922-6298.

Ordering and Payment

1. Will you notify me if there are problems with my order? We will immediately notify you by email of any complications with your order, including backorders and credit card authorization trouble.

2. What forms of payment do you accept? We accept the following credit cards: Visa, MasterCard, American Express, Discover.We also accept checks or money orders, if you prefer to mail in your order form.

3. Do I need to pay sales tax with my order? Residents in the state of Arizona must add applicable sales tax for vitamin and supplement products, Personal Care and Accessories, appliances and books. If you reside in any state, other than Arizona, you are responsable for the payment of any sales taxes in accordance with your states mailorder sale tax rquirements.

Shipping

1. What are your shipping options? Orders within the continental United States are shipped via UPS. Orders to Post Office boxes, APO, FPO, Puerto Rico, the U.S. Virgin Islands, Alaska and Hawaii, are shipped via USPS Priority Mail.

2. Can customers outside the U.S. order from the website? Yes. The order and payment methods for international orders are the same as for domestic orders. Please read our Rates and Policies for more information. Any package sent to a foreign country that is seized by customs is the responsability of the customer only. No refund will be given on any package not returned because of a customs seizure.

3. What does shipping cost and how long will it take for my order to arrive? We are now offering a flat rate for UPS and Priority Mail shipping anywhere in the continental U.S. for only $7.50. Orders to Alaska, Hawaii, Puerto Rico or the US Virgin Islands are shipped for a flat shipping fee of $12.95 via USPS Priority Mail.

For three-day orders anywhere in the continental U.S., we charge a flat rate of $12.95.
Any order placed on the weekends (after 3PM MST on Friday) will be shipped on the next business day. Business days are Monday through Friday. All orders are shipped within 24 hours. For orders outside the continental U.S., delivery may take from one to ten business days. Please see our shipping page for more details.

4. Can I ship to an address other than my own? Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

Return Policy

1. What is your return policy?
If you are not satisfied with your purchase for any reason, return the unused portion within 30 days of receipt for a prompt refund. No questions asked. Click here, returns, for details on returnig the package.

Coupons and Gift Certificates

1. How do I redeem coupons and/or gift certificates on the website? During the checkout process, you will be able to enter your coupon and/or gift certificate information when you enter your payment information. For complete details, please visit our Help sections on Coupons and Gift Certificates.

2. How do I acquire/redeem Customer Referal dollars on the website?
Sign up for the Refer a friend program, and every time your friend makes a purchase (they MUST enter through a link we will provide you to share with them) on our site, you earn 5% of every purchase. Your points accumulate in your online account throughout the calendar year, and may be used as credit toward a purchase in that year only. When you aquire $10.00 in Referal dollars, you will receive a gift certificate code via email that you can use at the time of your purchase. Certificates are only redeemable for product. There is no CASH value for certificates, and they cannot be redeemed for cash.Certificates are not carried forward from one year to the next. They Must be used in the same calender year as they were issued. Referral dollars accumulated (less then 10.00 will roll over from one year to the next, until they reach $10.00 and a certificate is issued) There is NO carry over from one year to the next for certificates. For more information, please read about our Refer a Friend Program.

Customer Support

1. How do I contact Customer Support?
You can contact us by phone toll-free at 1-800-922-6298, Monday - Friday 8:30 AM - 5:00 PM MST or, fax us at 1-480-991-2027 or, write to us at: Customer Service, Vital Formulations, 8070 East Morgan Trail, Suite 120, Scottsdale, AZ 85258, and you can always email any quesion or concern by clicking here.